just had a horrible experience
brought in my 05 for airbags
they damaged my dash in the corners
and scuffed my steering wheel
when i pointed it out to them they said bring it back
and their interior guy will try to fix it
i agree to let them try and fix
i bring the car back in and they buff out my steering wheel
and try to fix the corners of the dash,
steering wheel looks alright, corners arnt perfect but i can manage as its not obvious
but upon further inspection i notice they had cracked my dash
right above my speedometer
when i pointed it out they said they would glue it back together as repair work
i told them that i was unhappy with that and they would need to replace it
because it would look as if it was glued back together...
they said they would not replace the dash and then they went on to say that i could not prove it was them that cracked my dash and that i could have cracked it myself
never have i ever had such a frustrating experience with anyone ever before...
if the dealerships break something they usually take care of it
you get a phonecall saying it will be longer then expeceted
this stops the customer from getting angry
but this is not what this tech did... he reinstalled it as if nothing was broken, and prayed that i didnt notice. When i did notice, the managers instant first response was that "you cant prove it was us"
.... wtf...
so shady...
they then went on to say its a 10 year old car and
you cant expect us to replace a new part on an old car
so first you damage my car and then you insult me by telling me my car is old
too old to justifty new parts ... even though you caused the damage when performing recall....
take pictures of everything
do not have faith that techs will take good care of your things
and if they do end up damaging your things
they will go to great lengths to cover their own asses
they will try to solve the problem without incurring any expense if possible
which makes sense (so make sure you have proof)
TL;DR
airbag recall
techs broke my dash and denied it.. offored glue as fix
told me car was too old to warrent replacement parts
05 lgt 122k miles
make sure you are very clear with them about damages and expectations
go over the car and any damages before and after and
take pictures and do not drive off the property without documenting everthing