I think I found the answer. Its something like less than .5 hours.
The reason I asked is because the of the famous TSB stating the
turbo oil line's banjo filter "should" be checked. On another Subaru
forum I asked the same question about the smoking gun TSB and
the wording "should" was debated. Naturally, to me "should" means
Hence, how could you expect a dealership to bill .5 hours for an oil change and inspection of the banjo screen.
So, in the nutshell, we buy a used 2.5 turbo model. It might have anywhere
from 30k to 100K+ miles on it. As a car owner the only oil change service
interval instructions, The Owners Manual, we have might say change oil every 7k miles. However there
is a TSB that reduces that interval to 3.5k miles, plus the "banjo screen should
be checked". As far as I know, Subaru never sent out a change notice to car owners,
never sent out an addendum to the maintenance schedule in the manual, and more importantly I sense
that when an owner of this model visits a dealership the dealership does not say "Hey Mr. Jones we should check your banjo screen".
Years ago, if you purchased a used vehicle you could ask a dealership if they could provide
you with all of the previous service records on a car; so you could see if the banjo screen was checked.
Today, apparently, there are privacy laws that prevent the dealerships from disclosing these records
because it might infringe upon the previous owner. Of course a dealership could block out the previous
owner's name and address but that is too logical.
I had a lengthy phone call with Subaru Customer Service about the 'banjo screen TSB'.
They kept reciting the banjo screen "should" be checked, but naturally would not state an
authorized dealership franchise "has to" check the screen.
And, speaking to a few dealership Service Advisers, they stated they "should" does not
mean "has to"; although legal ease of 'should' means 'shall'.
So, you have to wonder the position a Dealership takes when you visit them and they
know they 'should' but they do not. If they suggest to you that since they don't know
if the banjo screen was inspected and maybe you "should" pay to have them perform
the service, are they timid that the bill might shock you? Or, are Dealerships and Subaru Corporate
rolling the dice and playing the odds that hopefully your 2.5 turbo won't toss its cookies into the engine?
Maybe Subaru's position is ... they have already run all the numbers and feel that if a few hundred or thousand 2.5 turbo owners get wind that their engine died because of Subaru's design fault, or failure to due diligence in the preventive maintenance, losing a few hundred or thousand customers is cheaper than paying for the issue.
In either event Subaru covered their butt's with the wording "shall" upon the shoulders of anyone servicing the vehicle. Savvy move? Grammar wise, yes. Litigation wise, no.
And yes. Our toasted engine had a clogged banjo screen.
The vehicle was purchased with 40k miles and died in less than 9 months at 50k miles. We are having 'fun' swapping out the motor.
I've always, and still believe, that Sales sells the first car and Service sells the second. Here, they ain't getting my second!
Last edited by cag; 05-14-2015 at 08:38 AM..