kujhawk80 Posted August 22, 2006 Share Posted August 22, 2006 I recently moved to the DC area from Denver, CO and took my car to Stohlman Subaru to have a VA inspection performed and received a call two days later from the Service Manager asking me when I was going to pick up my vehicle? I mentioned to her that I would be in the following evening as I was working late. Then she proceeded to mention that I needed to see her when I picked up my car. Sensing that something was a bit odd, I asked if everything was okay and she responded "yeah, everything is fine." The following morning, when I arrived at work I had a voice mail from the Service Director (at 7am) telling me that my car "appeared" to have been in an accident (I'm pretty sure its easy to tell if it HAS or HAS NOT been in an accident). He mentioned the damage was minimal (approx. just over $1,000); when I arrived to see it later that day is was far from minimal. The kid driving my car at the dealership had taken a corner too tight and drove the right side of my car down the corner of another car on their lot. Both passenger doors are damaged (need to be replaced, not repaired), the rear passenger wheel is mangled, the rear quarter has damage as well as the rear bumper. TOTAL BODY SHOP ESTIMATE IS $3000! Now if thats not enough, when I was at the dealership, the Service Manager was talking to my co-worker that brought me, and mentioned that the kid driving has been suspected of doing this to two other cars perviously, however he never fessed up and so they had no proof. Turns out, when talking to another porter at the dealership, I found out that the kid that wrecked my car was a terrible driver and can barely drive a manual transmission (which mine is). Nevertheless, I asked the dealership to buy my car and they offered me their "fairest" price of $18,000. In addition to this, the loaner car which they gave me broke down and stranded me on my way home from NYC. So now I'm stuck with my damaged car, that had never had ANY dings, dents or damage on it until it went to the Stohlman dealership for a $16 state inspection. Their insurance is going to cover it, however they are only going to REPAIR the damage with bondo and repaint it. They believe this will get the car back to the condition it was when I brought it in; which we all know is BS! So in conclusion, I'm hoping to give everyone fair warning as to the terrific customer service that Stohlman Subaru provides so hopefully you will not be caught in the same or a similiar position as I was. Link to comment Share on other sites More sharing options...
pinski Posted August 22, 2006 Share Posted August 22, 2006 Time to lawyer up I'm afraid. Either that or try and take it up with the local BBB and then maybe SOA if you don't get anywhere. I would want all those parts replaced or a new car myself, like you. Tell them to offer at least excellent dealer retail on it for trade in and then maybe you can up yourself to a new Spec.B? Otherwise threaten them with a lawsuit if they continue to be difficult. Link to comment Share on other sites More sharing options...
Abandonhope16 Posted August 22, 2006 Share Posted August 22, 2006 That sux. Thats where my mom gets her car serviced (I'm assuming you went to the Vienna location). I go to the Herdon location, but either way they are all morons. I agree with Pinski, try to get a deal on a trade. Atleast, all parts should be replaced with new parts; but unfortunately the car will always have that "stigma" of being involved in an accident. Link to comment Share on other sites More sharing options...
elxkid Posted August 22, 2006 Share Posted August 22, 2006 do not let them get away with this, for your sake and the pride of everyone on this forum:icon_mad: ...sporting the hottest Legacy on the westside of my block:icon_bigg Link to comment Share on other sites More sharing options...
godwhomismike Posted August 23, 2006 Share Posted August 23, 2006 Holy crap - that is some bullshit!!!! For everyone here: AVOID THIS DEALERSHIP!!!! Stohlman Subaru 8433 Leesburg Pike Vienna, VA 22182 Phone 866-311-4735 AVOID THIS PLACE!!!!! Link to comment Share on other sites More sharing options...
godwhomismike Posted August 23, 2006 Share Posted August 23, 2006 BTW... I just did checked KBB on my car and the value was $23,835 - the price they gave you was a complete insult. I would demand a brand new '07 as an even trade and if not, get a lawyer. . Link to comment Share on other sites More sharing options...
godwhomismike Posted August 23, 2006 Share Posted August 23, 2006 Also, make sure you write to SOA and tell them exactly what had happened. Link to comment Share on other sites More sharing options...
MD1220 Posted August 23, 2006 Share Posted August 23, 2006 I work for a company that insures car dealerships. Most likely the company that insures the dealership is Sentry, Universal Underwriters, or Federated. I'm a licensed agent for one of them. From my knowledge of all of these policies, they are set up to indemnify the claimant. Which means not using bondo, unless the car is over 7 years old. My guess is the dealership is taking you for a ride. They are probably giving the insurance company one estimate for replacement parts, and you another. The difference, they will try to pocket. If I were you, I would ask them which company insures them, then contact them directly. If I can be of any help, feel free to PM me. Link to comment Share on other sites More sharing options...
rony Posted August 23, 2006 Share Posted August 23, 2006 I work for a company that insures car dealerships. Most likely the company that insures the dealership is Sentry, Universal Underwriters, or Federated. I'm a licensed agent for one of them. From my knowledge of all of these policies, they are set up to indemnify the claimant. Which means not using bondo, unless the car is over 7 years old. My guess is the dealership is taking you for a ride. They are probably giving the insurance company one estimate for replacement parts, and you another. The difference, they will try to pocket. If I were you, I would ask them which company insures them, then contact them directly. If I can be of any help, feel free to PM me. Very good advise, I would do that. My Car vBGarage Link to comment Share on other sites More sharing options...
godwhomismike Posted August 23, 2006 Share Posted August 23, 2006 I work for a company that insures car dealerships. Most likely the company that insures the dealership is Sentry, Universal Underwriters, or Federated. I'm a licensed agent for one of them. From my knowledge of all of these policies, they are set up to indemnify the claimant. Which means not using bondo, unless the car is over 7 years old. My guess is the dealership is taking you for a ride. They are probably giving the insurance company one estimate for replacement parts, and you another. The difference, they will try to pocket. If I were you, I would ask them which company insures them, then contact them directly. If I can be of any help, feel free to PM me. Cool Hope it works out for him. He's really getting taken for a ride. . Link to comment Share on other sites More sharing options...
ih8vtec13 Posted August 23, 2006 Share Posted August 23, 2006 Damn this is one horor story here, sorry to hear it man. I would haggle the dealer and see what I could get and if that didn't do it for me then go to SOA and maybe get a lawyer if needed. Link to comment Share on other sites More sharing options...
PGT Posted August 23, 2006 Share Posted August 23, 2006 kujhawk80 - please PM me. I've got contact info for the regional SOA rep for this area. I'll give you my number and you can call me, and I'll make a call on your behalf. Perhaps I can help. I've had an open dialog with him about the quality of our local dealers and I'm sure he'd like to know about this. Sorry you have to deal with these guy. I, too, have been screwed by their incompetent porters - one backed out WRX over the curb when parking it and bent the exhaust to the point it rattled. Brand new car.... -PGT Link to comment Share on other sites More sharing options...
MD1220 Posted August 23, 2006 Share Posted August 23, 2006 One more option I wanted to mention as well. If you have collision insurance on your car, you can make the claim with your insurance company. You would be out your deductibe until your insurance company subrogates against the car dealers insurance company, but it's another option. Once your insurance company subrogates against the car dealers and gets their money back, you get your deductible back, and the claim would show zero payout on your insurance record, and thus not be counted against you. In this scenario, the car dealers insurance company would have no choice but to pay what it costs your company to fix the car. Link to comment Share on other sites More sharing options...
iyalla Posted August 23, 2006 Share Posted August 23, 2006 Also call the police and get a police report. Link to comment Share on other sites More sharing options...
Gt4Me Posted August 23, 2006 Share Posted August 23, 2006 Don't forget depreciated value. Make 'em pay. Link to comment Share on other sites More sharing options...
Waxiboy Posted August 23, 2006 Share Posted August 23, 2006 Don't let them get away with this. Link to comment Share on other sites More sharing options...
PGT Posted August 23, 2006 Share Posted August 23, 2006 one other note - if you do hire a lawyer, you'll want to remove your post here. Link to comment Share on other sites More sharing options...
ece_tim Posted August 23, 2006 Share Posted August 23, 2006 Subscribed to keep updated on this Good luck - get yourself an 07! Link to comment Share on other sites More sharing options...
Scotty Posted August 23, 2006 Share Posted August 23, 2006 If you are going to let them repair the car, take to car somewhere else to be repaired and give them the bill. The last thing you want to do is let them do the repairs. Link to comment Share on other sites More sharing options...
jagcars26 Posted August 23, 2006 Share Posted August 23, 2006 Stohlman again:rolleyes: ,,there have been horror stories about them fr years over on the Mid-A on Nabisco. Sorry to hear ,,some good advice in the above posts though. Link to comment Share on other sites More sharing options...
ece_tim Posted August 23, 2006 Share Posted August 23, 2006 You should get in touch with the BBB regardless: consumers need to know about this crap! Link to comment Share on other sites More sharing options...
SubiGT Posted August 23, 2006 Share Posted August 23, 2006 Subscribed as well. I'm dealing with a non-disclosed new car damage issue myself here in cali. Click here. I am very interested in how this goes for you. Many Shuvs and Zuuls knew what it was to be roasted in the depths of the Slor that day, I can tell you! Link to comment Share on other sites More sharing options...
jagcars26 Posted August 23, 2006 Share Posted August 23, 2006 The last thing you want to do is let them do the repairs. 12345 +,,,,,,,,,,,, If it was me I'd get my car outa there,contact MY insurance co and let them take it from there. You may have to eat your deductable fr awhile but in the long run you will get it back. Link to comment Share on other sites More sharing options...
hogmeat Posted August 23, 2006 Share Posted August 23, 2006 tell them to lick your hogmeat, and give you a new equivalent. I mean - don't go huge and shoot for one $5000 more than yours new...If they trashed an 05 GT, get an 06 GT. Or, park outside the dealership with the damage facing the road with a sign, saying "This is what ABC XYZ Dealership did to me - and didn't make it right." Honk for them to fix it! I'm pleasantly surprised... It was most certainly worth the couple bucks and 10 mins of my time. CLICK HERE FOR THE HOGZAUST Link to comment Share on other sites More sharing options...
VTGT Posted August 23, 2006 Share Posted August 23, 2006 Yeah i brought my car there, they were actually pretty good. My cars 5eat if that has anything to do with it. BUT THAT SUCKS, definately lawyer time. Link to comment Share on other sites More sharing options...
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