Originally Posted by BadTrainDriver
Did you get it in writing?
I guess since you didn't answer, the answer is no. Noob car buying mistake. Make the dealer put EVERYTHING in writing.
I sold cars for 5yrs(most God awful experience of my life), but I did learn how to buy a car...new especially.
Having the dealer agree to a loaner car is one of the top priorities of buying a new car. Tell the dealer they either agree to the loaner car(if warranty work has to be performed and you'll be without your vehicle for a set amount of time, such as overnight), or you'll find another dealer who will.
100% of the times I've requested this, the request have been granted.