Just got this email today.
Cliff notes: Anyone with a 2008-2009 Legacy, Outback, or Forester 2.5i with PZEV will be getting their front catalytic converter replaced and ECU reprogrammed.
Hmm, this will be my 3rd catalytic converter. Subaru took my 1st one after they picked my car to be tested in Michigan.
Dear Subaru Owner:
We would like to thank you for your selection of a 2008-2009 model year Subaru Legacy, Outback or Forester vehicle equipped with a 2.5 Liter engine and a California Partial Zero Emission Vehicle (PZEV) system. At Subaru, we take pride in our products and are committed to your continued satisfaction.
Subaru has determined that the efficiency of your vehicle’s front catalytic converter may degrade over time. If the catalytic converter efficiency degrades beyond an acceptable level, your vehicle may be releasing air pollutants that exceed California standards. To correct this condition, Subaru will replace the front catalytic converter and reprogram the Engine Control Module software logic to improve management of the catalytic converter. This software change will not adversely affect fuel economy or the performance of your vehicle.
WHAT WE ARE ASKING YOU TO DO PROMPTLY
We ask that you schedule an appointment with your Subaru Dealer as soon as possible to have your vehicle’s front catalytic converter replaced and Engine Control Module software reprogrammed. Doing so will help ensure your vehicle’s full protection under the emission warranty as failure to do so may be considered a lack of proper maintenance. This will take approximately 1 hour to complete. However, it may be necessary for you to leave your car longer on the day of your appointment to allow your dealer flexibility in scheduling. Your Subaru dealer will perform this modification at no cost to you.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission related campaigns be completed prior to California’s vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not request the certificate, we recommend that you keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the service we are providing at no charge, your vehicle may not pass this test.
IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru Dealer you can access our website at www.subaru.com
and select “Find a Dealer”.
For additional information and the most Frequently Asked Questions, please go to: http://www.wqd40.service-campaign.com
If you need additional assistance, please contact us directly:
- Telephone: 1-800-SUBARU3 (1-800-782-2783)
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
- E-mail: Go to www.subaru.com and select “Contact Us”.
- U.S. Postal mail: Write us at Subaru of America, Inc., Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.
Please contact us immediately if the dealer fails or is unable to make the necessary repairs free of charge.
Your continued satisfaction with Subaru is important to us. This update is intended to ensure your vehicle’s optimal performance. We appreciate your understanding in this matter and regret any inconvenience this may cause you.
Subaru of America, Inc.