uptown4784 Posted July 25, 2013 Share Posted July 25, 2013 When I bought my car...they said if my car ever has to stay at dealership for the day they will let me borrow a car. I just got the recall letter they said, you need to drop off the car. I asked can I get a for the day. Totally ignored my question they tried to avoid answering it. What should I do? thanks Link to comment Share on other sites More sharing options...
rkhousman Posted July 25, 2013 Share Posted July 25, 2013 Well if they won't set an appointment then push them to give you a loaner. You may run into the awesome problem of them not having any loaners available. I had a problem with getting a loaner for the 4 days that they had my car as it failed the recall! Link to comment Share on other sites More sharing options...
lee07 Posted July 25, 2013 Share Posted July 25, 2013 Set up an appointment when you have a good hour or 2 available Unless your a extremely busy person everyday, You shouldn't need to loan a car for a 30min or less job. Just sit/watch until its done. Link to comment Share on other sites More sharing options...
tjpete04 Posted July 26, 2013 Share Posted July 26, 2013 If its about the latest recall with the brake corrosion issue they are not going to give you a loaner. Subaru is not going to provide one is that recall. Link to comment Share on other sites More sharing options...
uptown4784 Posted July 26, 2013 Author Share Posted July 26, 2013 I called they said I need to drop off my car for day. The recall is about pzev that I've have to b drop it off Link to comment Share on other sites More sharing options...
BadTrainDriver Posted July 26, 2013 Share Posted July 26, 2013 Did you get it in writing? Link to comment Share on other sites More sharing options...
rkhousman Posted July 26, 2013 Share Posted July 26, 2013 If its about the latest recall with the brake corrosion issue they are not going to give you a loaner. Subaru is not going to provide one is that recall. You are wrong! Especially if it fails recall. The dealer may not want to but SOA will tell them to or reimburse you for a rental while your car is waiting to be repaired. Link to comment Share on other sites More sharing options...
uptown4784 Posted July 26, 2013 Author Share Posted July 26, 2013 Sounds like I can get a rental? I'm going to call and ask. I made app for August 14 Link to comment Share on other sites More sharing options...
alegend90 Posted July 26, 2013 Share Posted July 26, 2013 insist on being given a loaner or tell them to provide a rental, or threaten to call SOA about it. Link to comment Share on other sites More sharing options...
tjpete04 Posted July 29, 2013 Share Posted July 29, 2013 You are wrong! Especially if it fails recall. The dealer may not want to but SOA will tell them to or reimburse you for a rental while your car is waiting to be repaired. Loud and clear... They were going to charge me $35 dollars. How do you know SOA will reimburse? Link to comment Share on other sites More sharing options...
rkhousman Posted July 29, 2013 Share Posted July 29, 2013 Loud and clear... They were going to charge me $35 dollars. How do you know SOA will reimburse? You have to call SOA and complain but not be rude. I don't know if they will do it for a single day or not but if you tell them that you can't be without a car due to work and that this is because of something that Subaru did wrong in the manufacturing process they may reimburse you. I was able to get them to be willing to reimburse me up to 55 a day if I had to rent a car. Remember to be nice and continue to point out that you are without a car because of a mistake made by them! Link to comment Share on other sites More sharing options...
BadTrainDriver Posted July 29, 2013 Share Posted July 29, 2013 Did you get it in writing? I guess since you didn't answer, the answer is no. Noob car buying mistake. Make the dealer put EVERYTHING in writing. I sold cars for 5yrs(most God awful experience of my life), but I did learn how to buy a car...new especially. Having the dealer agree to a loaner car is one of the top priorities of buying a new car. Tell the dealer they either agree to the loaner car(if warranty work has to be performed and you'll be without your vehicle for a set amount of time, such as overnight), or you'll find another dealer who will. 100% of the times I've requested this, the request have been granted. Lesson learned. Link to comment Share on other sites More sharing options...
uptown4784 Posted August 7, 2013 Author Share Posted August 7, 2013 I called subaru dealership where I am dropping off my car. They said I cant get a loaner because I didnt buy the car there. Is this true? Link to comment Share on other sites More sharing options...
Sideways the Seven Posted August 7, 2013 Share Posted August 7, 2013 Wow. The dealer here gives a loaner regardless. I didn't buy the car new or from this dealer. Sent from my SGH-T699 using Tapatalk 2 -Brandon 2007 Chevrolet Suburban LT3 1981 Chevrolet C10 LWB Link to comment Share on other sites More sharing options...
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