Xplosivo1 Posted July 30, 2013 Share Posted July 30, 2013 I just want to take a minute to share my experience about Fred Beans Parts. On July 18th I placed an order for some gaskets, belts, and some spark plugs for my 2008 Legacy GT Spec B. (so it belongs in the model specific forum ) I had initially planned on purchasing the spark plugs locally but hate paying more for shipping than the cost of the order so I added them to the cart. On July 25th the order arrived and the spark plugs were not in the box. I immediately emailed Fred Beans Parts and asked for a refund of the spark plugs. I did not want to wait another week for plugs as I wanted to work on the car this weekend. (I spun a bearing and have been without the car for months...another story) I received a reply to the email on July 26th stating the shipper had put them in the box with the belts and remembers my order specifically. They also stated they verified the quantity of spark plugs and they did not have an overage. As soon as I read the email I called Fred Beans Parts and spoke with Beau and explained (once again) the plugs were not in the box. At this point I believe we were both frustrated. It was now my word against the word of the shipper (who was one of their best BTW). I had absolutely no proof I was missing the spark plugs...none. They had the word of the shippper + the correct amount of spark plugs in inventory. After a persuasive conversation (aka small argument) he said he would need to have a meeting with his boss and would call me back. About 15 minutes later he called me back and told me he would priority ship the spark plugs. I would like to say I appreciate their willingness to work with the customer. Its a relief to see good customer service and a willingness to make things right even when lacking proof. I won't hesitate to make future purchases from FBP, and if people need a recommendation i will certainly send them that way! Link to comment Share on other sites More sharing options...
GTPpilot Posted July 30, 2013 Share Posted July 30, 2013 Nice !! Glad it ended well !! I have had good luck with FBP as well. Actually all the vendors here, that I have purchased from, have been excellent. I did have to place 2 different orders for OEM parts vs. other stuff though. It seems Fred Beans has different sites for their stuff. No biggie. Link to comment Share on other sites More sharing options...
Chameleon Posted July 30, 2013 Share Posted July 30, 2013 I was nervous reading this at first ... glad it was resolved as i have order from them a few times myself. I also totally under the hate of paying shipping that cost more that the part. Link to comment Share on other sites More sharing options...
Shello007 Posted July 30, 2013 Share Posted July 30, 2013 Fred Beans Rock!!!!!...Shippers/ Stealers Suck....LOL Link to comment Share on other sites More sharing options...
BDII Posted July 30, 2013 Share Posted July 30, 2013 misleading title is misleading Need forum help? Private Message legGTLT Link to comment Share on other sites More sharing options...
06legsleeper Posted July 30, 2013 Share Posted July 30, 2013 yeah title is a bit misleading .. ive had great customer service with fb.. and beau. just last week i ordered side feed injector o ring kit, and forgot to order a coil pack . and they already shipped my o rings.. he sent my pack priority ups i had it the next day ...and he gave me a break on some of the shipping .. there great . and care about there customers ... nothing but good to say about them i ordered a rear bumper. i forgot to put shipped they shipped it to my work for nothing ..( i work at a body shop ) Link to comment Share on other sites More sharing options...
prodrifterx Posted July 30, 2013 Share Posted July 30, 2013 last year (july and august) i too great customer svc from FBP. while i did maintenace and a clutch job on mine Link to comment Share on other sites More sharing options...
SubOperator Posted July 30, 2013 Share Posted July 30, 2013 I had nothing but great experience with FBP. I dealt with Ryan most of the time though, and he went above and beyond looking part ## up, shipping parts overnight etc so I would have them for weekend projects. Great vendor. Glad the issue was resolved. 2005 LGT Wagon Limited 6 MT RBP Stage 2 - 248K 2007 B9 Tribeca Limited DGM - 258K SOLD - 2005 OB Limited 5 MT Silver - 245K SOLD - 2010 OB 6 MT Silver - 205K Link to comment Share on other sites More sharing options...
PeterJMC Posted July 30, 2013 Share Posted July 30, 2013 +1 on FBP being great. I continue to deal with them even behind the wheel of a Toyota.... Prius Ryan has been great sourcing parts for me. Link to comment Share on other sites More sharing options...
rob-2 Posted July 30, 2013 Share Posted July 30, 2013 It's nice when companies still do business the right way. Link to comment Share on other sites More sharing options...
Sideways the Seven Posted July 30, 2013 Share Posted July 30, 2013 Glad to hear they got it taken care of. Especially since I'll be ordering from them soon. -Brandon 2007 Chevrolet Suburban LT3 1981 Chevrolet C10 LWB Link to comment Share on other sites More sharing options...
prodrifterx Posted July 30, 2013 Share Posted July 30, 2013 Ryan was one of my main point of contacts too. Great customer Svc Link to comment Share on other sites More sharing options...
JL42 Posted July 30, 2013 Share Posted July 30, 2013 +1 for Fred Beans. Great customer service. Link to comment Share on other sites More sharing options...
ineedone Posted July 31, 2013 Share Posted July 31, 2013 FBP has always been great to me, its nice when good news makes the news. Link to comment Share on other sites More sharing options...
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