I was calm and professional in all dealings with them until after two visits they still hadn't done what I asked. Then I was irate and professional!
I just can't believe that they're still adament about this whole "internet information" policy, practice, or whatever they want to call it. I explained to them that I was just trying to save everyone time and hassle. I brought in all my keys so they could be registered to the ECU when it needed to be replaced. They later thanked me for bringing all the keys in. They said something to the effect of "it's a good thing, because they needed to be registered to the new ECU!" Gee, no shit! This is what I told you on the FIRST service visit!
I wish Brooklyn Park had evening hours