Shamar does not even work from the shop. He works from "home". He works alone. He is not an employee of my company (a term I use loosely as the "company" is myself and 1 mechanic) he is freelance and I subcontract his services.
I do not communicate with him day to day, so I do not always have answers. Customers are free to purchase his tunes via my website, or direct from Shamar (PayPal is email@example.com
Of course their are other options for tuning. Besides other reputable tuners there is always an AP for stage1 and stage2 OTS needs.
There is more than 1 vendor/tuner on this forum selling e-tunes.