SPAM from IPD/Rallitek ("email@example.com") tonight? Bogus purchase COD
Just thought y'all should know...
I got a bogus/fake shipping notice from "firstname.lastname@example.org" tonight....
Here's the main bodytext:
I was a customer of yours not too long of a while back, so apparently, whoever has access to your system has compromised at least the e-mail and shipping/billing address portion.
FWIW, I checked my last order from you guys (April, 2010), and this spoof e-mail was configured properly, exactly as one of your online invoices would be configured.
I tried calling your IPD offices tonight, but it's already too late (the e-mail appeared in my inbox at 8:02 PM, EDT, which means that your offices just closed on the west side.
I also sent an e-mail regarding this to your "email@example.com" actual address.
Thank you for your attention. :)
Who still uses COD? :lol:
Thanks for taking care of this one so quickly! :D
I'm glad it was just an "order entry mistake!" :)
I did some research on this and the reason is quite simple. It was an error on my part as I simply used a quick zip code search for a shipping quote for someone that lives in the same area. When I did this, your account showed first as your last name appears first in the database due to "A". After switching screens I found the order still "pending" and could not remember if it was in fact a legitimate order. This prompted the automated system to generate an email to you but there was no payment on it as we do not store credit cards for security reasons, this is why it was automatically flagged COD.
I apologize for any confusion and have will attempt to adopt different protocol in regards to shortcuts in the system. I hope this makes sense to you.
^ No problem at all, Ron. :) I still have plenty of faith in you guys - either you or someone on your staff (I can't remember off-hand :redface:) rectified the issue very first thing the next morning, even before I had thought of picking up the phone to follow-up. :)
Thanks again for your timely as well as professional response ! :)
It could be worse... IA Performance's ISP got hacked a while back, and yesterday I got a 419 scam "from" them.
^ It happened to me, too, with a retailer in another hobby - a well known one with a very, very good reputation, like Rallitek/IPD.
In that case (TAD Gear), my credit-card actually showed fraudulent charges, but the bank caught it before any of them went through, and refunded the money in just hours.
I've shopped online since there was an online, so I don't really think too much about such instances. It really can happen to anyone.
Just have to have fail-safes and guards in-place.
In this case, I'm glad that IPD/Rallitek's database wasn't hacked or otherwise misused, and that it was a simple and honest mistake. :)
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