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-   -   Massachusetts, Boston North shore - Wheel repair misery (http://legacygt.com/forums/showthread.php?t=189080)

9mm 07-31-2012 04:53 PM

thanks for the heads up.

i've never heard of them and they are about 15min for where i live. ROFL. gee, i wonder why?

sigmafour 07-31-2012 06:40 PM

you'd be better off on square wheels if they were the only game in town but I trust Firepuma's recommendation on Rim pro in Tewksbury as an alternative... if you're ever unfortunate enough to need that kind of help, now you know.

dtmenace 07-31-2012 07:34 PM

Quote:

Originally Posted by porschechick (Post 4004858)
My experience was quite different. I have nothing but the best to say about the employees and the quality of the workmanship. I have sent several friends and family members to this company and they all feel the same way. They all had great experiences. One thing that I did notice about your wheels is that I once had the OZ wheels as well. The quality of those wheels were horrible and had to replace them often because the pot holes would break the wheels constantly. I think it was the poor quality of your wheels and NOT the poor quality of the workers. I would ABSOLUTELY GIVE THEM ANOTHER SHOT!

:confused: sounds legit!

LegaLude 07-31-2012 08:48 PM

This whole thing sucks man, im sorry. I've had problems like this when it's come to insurance repairs at dealerships...

I was just looking into getting a couple wheels repaired too and this has me on alert now :/

JFB 07-31-2012 11:49 PM

What a despicable company, and to think I'd thought of checking em out several times on my way to work in the morning. I can't believe people like that think they'll just sign up for a forum and nobody will notice that their first and only post is in defense of their company. They MIGHT have even pulled it off if they'd been a little more reserved about the whole thing, but the gushing and inclusion of family members pushed it over the top...

Sorry this happened to you, but I'm sure glad you posted about your experience before I made the mistake of walking through their door. Tewksbury is closer to me anyhow!

One thing I can't figure is how they found this thread... I couldn't get it to come up on Google without highly targeted searching.

mattg 08-01-2012 12:33 AM

Sorry for your horrible experience. Seems like that shop employs some low paid hacks that don't know what they are doing. The "repaired" wheels are now completely ruined.

I would also like to throw a lol to porschechick and a lol WTF to Tide.

LegaLude 08-01-2012 05:42 AM

Quote:

Originally Posted by JFB (Post 4007008)
One thing I can't figure is how they found this thread... I couldn't get it to come up on Google without highly targeted searching.

I got it to come up with the name and address of the shop

Ellesedil 08-01-2012 06:32 AM

1 Attachment(s)
They have three reviews on Google. On a scale of 0-3, all three reviews are 0.

https://plus.google.com/100135697031...61/about?hl=en
Attachment 124718

They do have one review on yellowpages.com and it has a score of 5/5. Something about a S550 getting curb rash that was restored to perfect condition on the same day back in 2010. I'm not sure if their level service was better in 2010, that the wheels were for a Mercedes instead of a lowly Subaru, or that yellowpages.com doesn't allow pink font, but that's the only positive review I've seen on a third-party website.

sigmafour 08-01-2012 06:39 AM

there are also two unanswered complaints on BBB I later found - one is hidden and one you can read. This all shows you need to really do your homework. It's tough though, it takes time and the right kind of search to get things to come up... Like JFB said and LegaLude mentioned, search one way nothing, search another and the goods come up, it's sort of a crapshoot but more SEO will help. I am sure there are people who did have good experiences at The Wheel Repair Specialists in Massachusetts but it would seem overall they do not provide good experiences. Wheel Repair in Northshore MA is what they claim to do but not Wheel Repair in Peabody MA very well with apparently terrible service.

LegaLude 08-01-2012 06:50 AM

BBB wouldn't do anything anyway. The shop would only be obligated to "repair" the product again. But lets be honest, you don't want to go back.

I went through BBB when I had my transmission rebuilt for the prelude and found that, while R synched fine, 2nd and 3rd had issues in cold start up. And my brake reservoir cap was loosened. Absolutely no explanation on their part for this. BBB felt it was adequate that the shop offered to "look at it again", but I refused, for my own safety, to not let them touch my car.

StoplightAssassin 08-01-2012 11:22 AM

The BBB is pretty worthless. They have no actual power. They are a privately run franchise.

You have to contact your state's general attorney.

sigmafour 08-01-2012 03:00 PM

I am very impressed by all you awesome people! Positive comments and support - I am thrilled at Pinkie for waking this thread up for a second go around, talk about open mouth and insert foot! This thread had drifted away and would have been forgotten but now so many more of you have an actual visual of just what these Wheel Repair people are like.

LegGTLT 08-01-2012 03:30 PM

Quote:

Originally Posted by Tide (Post 4005871)
IP Check for what exactly. Someone had a good experience, someone had a bad experience, why is this even a show? Poster has been vetted.

Tide, I love you, you know I do... but how in God's/Moses'/Whoever's name do you claim a pink posting unintelligible user with that kind of timing and comment is vetted? :iam: Simply asking the obvious question, not being rude. :)

dudeondacouch 08-01-2012 03:34 PM

Quote:

Originally Posted by LegGTLT (Post 4008081)


RuskiTrombone 08-01-2012 04:28 PM

Quote:

Originally Posted by LegGTLT (Post 4008081)
Tide, I love you, you know I do... but how in God's/Moses'/Whoever's name do you claim a pink posting unintelligible user with that kind of timing and comment is vetted? :iam: Simply asking the obvious question, not being rude. :)

Inbeforetheban!


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