Guess it was around fall 2008 at the Bedford store.
I had taken the car in for a few things. Forgot to mention a defect in the door panel. I remembered it in their shuttle on the way home and called the service desk. The fellow said he'd add it to the work order, but didn't.
They picked me up to get the car, but the dealership was closed when we got to the lot. I showed it to the shuttle driver and explained I had called, but it wasn't added it to the work order. He said they'd take care of it. We left on vacation the next day and the 3 year warranty period expired while we were away.
When I returned, the fellow at the service desk told me there was nothing he could do since the warranty had expired. I asked to speak with Mr. Ganley. He told me I couldn't. I asked why not and his response was that he didn't know Mr. Ganley.
I figured they were telling me they no longer wanted my business.
john